Shipping Policy

We are pleased to offer free shipping on all orders.

All orders are processed and dispatched from our fulfilment warehouse.

Please allow additional processing time during public holidays, peak shopping periods and promotional sales.

Orders are processed Monday to Friday.

Please allow 3–10 working days for your order to be processed before dispatch. Once processed, your order will be dispatched on the next working day.

Please note that we do not process or dispatch orders at weekends.

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Order changes and cancellations

Once an order has been placed, it cannot be cancelled.

If you need to amend your delivery details, please contact us as soon as possible.

Once your order has entered the fulfilment process, we are unfortunately unable to make any changes.

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Delivery times

After placing your order, please allow 1–3 working days for order confirmation and initial processing.

Delivery times vary depending on your location.

Estimated delivery times are as follows:

Please note that these delivery times are estimates only and may vary due to customs clearance, local courier services, weather conditions, or other circumstances beyond our control.

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Delays

In exceptional circumstances, delivery may take longer than the estimated timeframe.

Where this occurs, delivery may take up to 40 working days.

If your order experiences an unexpected delay, please contact our Customer Support team and we will be happy to assist you.

We appreciate your patience and understanding and will always do our best to ensure your order reaches you as quickly as possible.

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Order tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your parcel in real time and stay informed about the progress of your delivery.