Privacy policy

Privacy Policy

At Lucia Gimenez, we operate this online store and website, including all related content, features, tools, products and services (the "Services") to provide you with a carefully curated shopping experience.

Our store is powered by Shopify, which enables us to provide our Services.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use or make a purchase through our Services, or when you otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read, understood and accepted the way in which your personal information is collected, processed and disclosed as described in this Privacy Policy.

Personal information we collect

When we refer to "personal information", we mean any information that identifies you or can reasonably be linked to you or another individual.

This does not include information that has been anonymised or irreversibly de-identified so that it can no longer be associated with you.

Depending on how you interact with our Services, where you live and the applicable legal requirements, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, delivery address, telephone number and email address.
  • Payment information, including payment card details, financial account information, payment confirmations, transaction details and other payment-related information.
  • Account information, including your username, password, security questions, preferences and account settings.
  • Order and transaction information, including products you browse, add to your basket, save to your wishlist, purchase, exchange, return or cancel, as well as your previous orders.
  • Communications, including any information you provide when contacting our customer support team or communicating with us by email or other channels.
  • Device information, including details about your device, browser, network connection, IP address and other unique identifiers.
  • Usage information, including how you access, browse and interact with our Services.

Where we collect your information

We may collect your personal information from the following sources:

  • Directly from you, when you create an account, place an order, contact us or otherwise provide us with your information.
  • Automatically through our Services, including information collected from your device, cookies and similar technologies when you visit or use our website.
  • From our service providers, who process information on our behalf to support the operation of our Services.
  • From business partners and other third parties, where permitted by applicable law.

How we use your personal information

Depending on how you interact with our Services, we may use your personal information for the following purposes:

To provide and improve our Services

We use your personal information to deliver and improve our Services, including:

  • Processing your orders and payments.
  • Managing your account.
  • Arranging delivery.
  • Processing returns and exchanges.
  • Remembering your preferences and shopping activity.
  • Providing customer support.
  • Recommending products based on your interests and previous purchases.
  • Personalising your shopping experience.

Marketing and advertising

With your consent where required by law, we may use your personal information to send you promotional communications by email, SMS or post.

We may also display personalised advertisements relating to our products and services, both on our website and across other online platforms, based on your interactions with our Services.

You may unsubscribe from marketing communications at any time.

Security and fraud prevention

We use your personal information to:

  • Verify your identity.
  • Protect your account.
  • Provide a secure shopping experience.
  • Detect, investigate and prevent fraud or other unlawful activities.
  • Protect our customers, our business and our Services.

You are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your password or login details with anyone.

Customer support

We use your information to respond to your enquiries, provide assistance, manage requests and maintain our relationship with you.

Legal obligations

We may process your personal information where necessary to:

  • Comply with applicable laws and regulations.
  • Respond to lawful requests from public authorities.
  • Protect our legal rights.
  • Investigate potential breaches of our Terms of Service or other policies.
  • Resolve disputes and enforce our agreements.

How we share your personal information

We may share your personal information with third parties where necessary to operate our business and provide our Services.

This may include:

Service providers

We work with trusted third-party providers who assist us with services such as:

  • Payment processing
  • Order fulfilment
  • Shipping and logistics
  • Cloud storage
  • IT support
  • Website analytics
  • Customer service

These providers process personal information only on our behalf and in accordance with applicable data protection laws.

Marketing partners

We may share certain information with advertising and marketing partners to help us deliver relevant marketing campaigns and personalised advertisements.

For example, Shopify may use information about your interactions with our store and other Shopify merchants to improve personalised advertising services.

Where required by applicable law, you have the right to object to this type of processing.

With your consent

We may share your information where you have specifically requested or authorised us to do so, for example:

  • To deliver products to you.
  • When using social media integrations.
  • When connecting third-party services to your account.

Business transfers

Your personal information may also be disclosed if our business is involved in:

  • A merger.
  • An acquisition.
  • The sale of assets.
  • Insolvency proceedings.
  • Any other corporate transaction.

Your information may also be disclosed where required by law or where necessary to protect our legal rights, customers or Services.

Our relationship with Shopify

Our store is hosted by Shopify, which processes certain personal information in order to provide and improve the Services available through our website.

Information you submit through our store may be transferred to Shopify and its authorised service providers, including providers located outside your country of residence.

To help improve our business and enhance your shopping experience, we also use certain advanced Shopify features that analyse interactions between customers, Shopify merchants and the Shopify platform.

In these circumstances, Shopify acts as a data controller for certain processing activities and is responsible for responding to requests relating to your rights under applicable data protection legislation.

For more information about how Shopify processes personal information, please refer to Shopify's Privacy Policy and Privacy Centre.

Third-party websites

Our Services may contain links to third-party websites or online platforms that are not owned or controlled by Lucia Gimenez.

If you choose to visit any third-party website, we encourage you to read its privacy policy, security practices and terms of use before providing any personal information.

We are not responsible for the privacy practices, security or content of third-party websites.

Information you choose to share on public or semi-public platforms, including social media, may be visible to other users and may be used by those platforms in accordance with their own privacy policies.

The inclusion of a link to a third-party website does not imply our endorsement of that website, its content or its operators unless expressly stated.

Children's privacy

Our Services are not intended for individuals who are considered minors under the laws of their country of residence.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us using the details below and we will take appropriate steps to remove the information where required.

To the best of our knowledge, we do not knowingly sell or share the personal information of children under the age of 16.

Security and data retention

We take appropriate technical and organisational measures to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain your personal information only for as long as necessary to:

  • Provide our Services.
  • Maintain your account.
  • Fulfil our legal obligations.
  • Resolve disputes.
  • Enforce our agreements and policies.

Your privacy rights

Depending on your country of residence, you may have certain rights regarding your personal information.

These rights may include:

  • The right of access – to request a copy of the personal information we hold about you.
  • The right to rectification – to request correction of inaccurate or incomplete personal information.
  • The right to erasure – to request the deletion of your personal information in certain circumstances.
  • The right to data portability – to receive your personal information in a portable format or request that it be transferred to another organisation where applicable.
  • The right to manage marketing preferences – to opt out of receiving promotional emails at any time by using the unsubscribe link included in our communications.

Please note that even if you unsubscribe from marketing communications, we may still send you important service-related emails, including updates regarding your orders or account.

Additional rights for customers in the UK and the European Economic Area (EEA)

Where applicable, you may also have the right to:

  • Object to the processing of your personal information.
  • Request that we restrict the processing of your personal information.
  • Withdraw your consent at any time where processing is based on your consent.

Withdrawal of consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.

To exercise any of your rights, please contact us using the details provided below.

We may ask you to verify your identity before processing your request.

Where permitted by law, you may also appoint an authorised representative to act on your behalf.

We will respond to all valid requests within the timeframes required by applicable data protection legislation.

Complaints

If you have any concerns about how we process your personal information, we encourage you to contact us first so that we can try to resolve the matter.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Customers within the European Economic Area may contact the supervisory authority in their country of residence.

International data transfers

Your personal information may be transferred to, stored or processed in countries outside your country of residence.

Where personal information is transferred outside the European Economic Area or the United Kingdom, we will ensure that appropriate safeguards are in place, including the use of the European Commission's Standard Contractual Clauses or other legally recognised transfer mechanisms where required.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or operational practices.

Any updates will be published on this page together with the revised Last updated date.

Where required by law, we will notify you of any significant changes.

Contact us

If you have any questions about this Privacy Policy, our privacy practices or if you wish to exercise any of your privacy rights, please contact us:

Lucia Gimenez

Email: info.luciagimenez@gmail.com

Telephone: +34 695 29 98 16